PRIVACY POLICY

Pure Drip respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing from us.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Who We Are

Business: Pure Drip
Location: Manchester, United Kingdom
Email: Puredripfragrances@gmail.com
Phone: 07405 016217

2. Information We May Collect

When you use our website, contact us or place an order, we may collect information including:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order details
• Products purchased
• Communications you send to us
• Account details if you create an account
• Technical information about your use of the website
• IP address
• Browser and device information
• Cookie information
• Marketing preferences where applicable

3. Payment Information

Payments may be processed by third-party payment providers.

Where payment is handled by an external payment provider, Pure Drip does not normally receive or store your complete debit or credit card details.

Their processing of your information is also subject to their own privacy terms.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil your order
• Take and manage payments
• Deliver products
• Communicate with you regarding an order
• Respond to questions or enquiries
• Provide customer support
• Manage complaints or faulty-order enquiries
• Prevent fraud and protect our website
• Maintain business and accounting records
• Improve our website and services
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law
• Comply with legal obligations

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to perform a contract with you, such as fulfilling an order
• We have a legal obligation
• We have a legitimate business interest that does not override your rights
• You have provided consent

6. Order Information

When you purchase from Pure Drip, we need certain information in order to process and deliver your order.

This may include your name, contact details, billing details, delivery address and order information.

Without this information we may be unable to fulfil your purchase.

7. Contact Forms and Customer Enquiries

If you contact Pure Drip using our website, email, telephone or another communication method, we may retain the information you provide for the purpose of responding to your enquiry and maintaining relevant customer-service records.

8. Marketing

Where applicable, Pure Drip may send marketing communications regarding products, offers and promotions.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Service communications relating to an existing order are not marketing communications and may still be sent where necessary.

9. Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• Ecommerce and website service providers
• Email or communication providers
• Professional advisers
• IT and security providers
• Analytics providers, where applicable
• Government bodies or regulators where required by law

We do not sell your personal information.

10. Website Platform

Our website uses WordPress and WooCommerce to provide our ecommerce functionality.

These systems may process information necessary to provide website, basket, checkout, customer-account and ordering functionality.

11. Analytics and Advertising

 

If Pure Drip uses tools such as:

• Google Analytics
• Meta/Facebook Pixel
• TikTok Pixel
• Google Ads tracking
• Other analytics or advertising services

those services may collect information regarding visits and interactions with the website.

Non-essential tracking should be managed in accordance with the user’s cookie choices where required.

12. Cookies

Our website uses cookies and similar technologies for purposes including:

• Essential website operation
• Shopping basket functionality
• Checkout
• Customer sessions
• Security
• Preferences
• Analytics, where enabled
• Advertising, where enabled

Please see our Cookie Policy for further information.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where retention is necessary to:

• Fulfil orders
• Maintain financial and tax records
• Resolve disputes
• Handle customer-service issues
• Comply with legal requirements

Different categories of information may be retained for different periods.

14. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, disclosure or misuse.

However, no internet-based system can guarantee absolute security.

15. Your Data Protection Rights

Depending on applicable UK data protection law and your circumstances, you may have rights relating to your personal data, including the right to:

• Request access to personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing relies on consent

Some rights are subject to legal exceptions.

16. Exercising Your Rights

To make a privacy-related request, contact:

Puredripfragrances@gmail.com

We may need to confirm your identity before completing certain requests.

17. Children’s Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website.

18. Third-Party Links

Our website may contain links to third-party websites or social-media platforms.

Pure Drip is not responsible for the privacy practices of third-party websites. You should review their privacy information separately.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

20. Contact

For privacy-related questions:

Pure Drip
Email: Puredripfragrances@gmail.com
Phone: 07405 016217
Location: Manchester, United Kingdom